Frequently Asked Questions

Maydolly ships to the United States, all 27 European Union countries, and selected international destinations including Canada, the Philippines, the United Arab Emirates, South Korea, Australia, and Qatar. Product availability can vary by destination.

Standard shipping is free for orders delivered within the United States and the European Union. Shipping charges for Canada, the Philippines, the United Arab Emirates, South Korea, Australia, and Qatar are calculated and shown at checkout before payment.

See our Shipping Policy for details.

Orders are usually processed within 1–3 business days. Standard delivery to the United States and European Union generally takes 3–7 business days after dispatch. Remote destinations may require 5–10 business days.

Tracking is emailed after shipment and may take 24–48 hours to update.

Products purchased directly from maydollybaby.com may be returned when a return request is submitted within 30 calendar days of delivery. Return eligibility and shipping costs depend on the reason for return and the condition of the product.

Read the full Return and Refund Policy before sending an item back.

Contact support@maydollybaby.com as soon as possible. Orders can only be canceled or changed before shipment. Once an order has shipped, it must follow the standard return process after delivery.

Available payment methods vary by location, device, and order. Depending on availability, checkout may support major credit or debit cards, PayPal, Apple Pay, Google Pay, and Klarna. The methods available for your order are shown at checkout.

The Maydolly 506 is designed for two stages: bassinet mode for approximately 0–6 months and playpen mode for approximately 6–24 months.

Stop using bassinet mode sooner if your baby can push up on hands and knees, sit independently, or reaches the limit stated in the product manual. Always follow the product label and manual.

No. The motion function is controlled by a 15, 30, or 60-minute timer and is not intended to run continuously throughout the night. You can also choose from five motion levels.

When cry detection is enabled and the selected sensitivity threshold is reached, the cradle can activate its configured soothing response. Room noise, distance, and sensitivity settings can affect detection.

Cry detection is a convenience feature and does not replace adult supervision or safe-sleep practices.

Package contents can vary by model, version, and destination. Please use the package list shown on the product page and product manual as the current reference.

If any listed part is missing, contact support@maydollybaby.com with your order number and photos of the package contents.

Many Maydolly power adapters accept 100–240V, 50/60Hz, but plug type and model compatibility vary. Check the voltage information printed on your adapter and product before use. A compatible plug or approved adapter may be required.

Contact support with the product model and destination country if you are unsure.

Maydolly products purchased directly from maydollybaby.com include a limited one-year warranty against eligible manufacturing defects, unless a product page states otherwise. Damage caused by misuse, unauthorized modification, or normal wear is not covered.

Testing and compliance documents differ by product model and destination market. Refer to the specific product page for current model-level claims. For a document request, email support@maydollybaby.com with the exact model and delivery country.

Check the product page for available instructions. If you need a manual, troubleshooting help, or a replacement part, contact support@maydollybaby.com and include your order number, product model, delivery country, and photos or video when relevant.