Maydolly products are available on our website, as well as on amazon.com, Walmart.com.
Yes! You can easily add Maydolly products to most baby registries. For some (like Amazon and Walmart), you'll see our products listed directly on there, but if they don't offer the Maydolly products you want, you can usually use a universal registry feature to create a link on your registry that will lead your friends & family back to our site!
Of course! When you head to checkout process, you may leave a gift note, and we’ll send it via email. Just don’t forget to use your gift recipient’s shipping information at checkout!
We currently accept pre-orders for any items that are out of stock. If a product is on pre-order, the yellow "Add to Cart" button on the product page will say "Pre-order" and the text underneath this button will give you an estimated timeline for when it will be in-stock and ready to ship. Once your item ships, it will leave our warehouse and arrive at your home typically within 3-7 business days.
Interested in partnering with Maydolly? We'd love to chat! Please fill out this form, and our team will get back to you if there's an opportunity to work together!
If you’re reaching out regarding an influencer partnership, please be sure to include links to your social media profiles, website (if applicable) and media kit in your message.
Yup! Please contact us by email: firstname.lastname@example.org and we can assist you with replacement parts.
Feel free to contact us, and we’ll update this list as we receive new questions from our community.
Trial & Return Policy
All Maydolly products are covered by our 30-day trial policy, which means that if you don’t love them within 30 days of receiving them, you can return them for a full refund. The 30-day trial policy is only valid for products purchased directly from maydollybaby.com.
No, please open the package like you normally would, so you can make sure if you love it. We’re confident that you will! But if you decide to return, pls do contact us
We recommend saving the original shipping box, as our packaging is custom-designed to fit our products.
Upon successfully completing your order, we will charge the card you provided. If you choose to return a product within the 30-day trial window, we will process a refund to your original method of payment upon receiving your returned item.
The refund will typically be operated to the original method of payment within 1-3 business days of receiving the return. So please don't worry.
Warranty & Registration
The Maydolly bassinet is covered by our lifetime warranty. All other Maydolly products are covered for two years warranty.
Our warranties cover the original purchaser for any issues that arise due to manufacturing defects. They do not cover issues arising from misuse or from normal wear and tear (such as stains, scratches, and other forms of cosmetic damage).
In the unlikely event of a safety alert or recall, we would notify you based on the contact and product information you provided on the Register Your Product page. Doing so is totally optional, but we encourage all our customers to register their bassinet just in case.
We currently ship to USA, Canada, United Kingdom, Germany and Austria. In near future, we gonna expand to more countries, so please stay tuned.
After your order is placed, it takes 1-2 business days for us to process it at our warehouse. Once shipped, it typically takes 3-7 business days for your order to reach your doorstep . We use a shipping facility in California and Chicago, so your timing within that window will be based on your proximity to the places. For other countries, pls check our shipping policy. BTW, your order may be shipped in multiple parcels, and you’ll automatically receive all tracking numbers as soon as they're assigned.
Our cardboard is recyclable, and we continue to seek future opportunities to make our impact as sustainable as possible for the next generation of children.
You’ll receive the gift card via email, which you can print out and deliver to the recipient, or you can forward the gift card email directly to them.