Privacy Policy

Last updated: August 26, 2026

This Privacy Policy explains how Maydolly LLC (“Maydolly,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit maydollybaby.com, make a purchase, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact and account information: name, email address, telephone number, account credentials, and marketing preferences.
  • Order and delivery information: billing and shipping addresses, products purchased, order history, delivery details, returns, refunds, and warranty requests.
  • Payment information: payment method and transaction details. Full payment card information is generally processed by our payment providers and is not stored by Maydolly.
  • Customer-support information: messages, reviews, survey responses, and photos or videos you choose to provide for troubleshooting or warranty support.
  • Device and activity information: IP address, browser and device type, cookie or similar identifiers, pages viewed, search activity, cart activity, referring pages, and interactions with our website and marketing.

2. How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners that help us operate the store, process payments, prevent fraud, deliver orders, provide support, analyze website activity, or measure advertising.

3. How We Use Information

We may use personal information to:

  • Provide the website, process payments, fulfill and deliver orders, and manage returns, refunds, and warranties.
  • Create and maintain customer accounts and remember preferences.
  • Respond to questions, provide technical support, and investigate product issues.
  • Detect fraud, protect accounts, maintain security, and enforce our terms.
  • Analyze and improve our website, products, services, and customer experience.
  • Send service messages and, where permitted, promotional email or advertising. You can unsubscribe from promotional email at any time.
  • Comply with tax, accounting, legal, and regulatory obligations and resolve disputes.

4. Legal Bases for EEA Customers

If European data-protection law applies, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, and based on consent where consent is required, including for certain cookies and marketing. You may withdraw consent at any time without affecting processing that occurred before withdrawal.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • Commerce platform: Shopify, which hosts our store and processes data as described in the Shopify Consumer Privacy Policy.
  • Payment and fraud-prevention providers: to process transactions, verify identity, and reduce fraud.
  • Warehouses, fulfillment partners, and carriers: to pack, ship, deliver, and support orders.
  • Customer-support, review, chat, and warranty tools: to respond to requests and improve service.
  • Email and marketing providers: such as Omnisend when used, to send subscribed communications and measure engagement.
  • Analytics and advertising partners: such as analytics platforms, search engines, and social-media advertising services, subject to applicable consent and opt-out choices.
  • Professional advisers and authorities: when required to comply with law, protect rights, address fraud or security, or resolve disputes.
  • Business transaction participants: in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.

We do not sell personal information for money. Some disclosures involving advertising cookies, device identifiers, or online activity may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

6. Cookies, Analytics, and Advertising

We and our partners, including Shopify, use cookies and similar technologies to keep the store working, remember preferences, understand website use, measure campaigns, prevent fraud, and personalize content or advertising.

Where required, non-essential cookies are used only after consent. You can use the cookie banner or privacy controls made available on the website, change your browser settings, or contact us to exercise an applicable opt-out right. Blocking cookies may affect some website functions.

You can also manage how Shopify uses your information through Shopify Privacy Controls.

7. Marketing Choices

You can unsubscribe from promotional email by using the unsubscribe link in the message. We may still send non-promotional communications about orders, account security, returns, warranties, or policy changes.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including while we maintain a customer relationship and as required for tax, accounting, warranty, fraud-prevention, dispute-resolution, and legal obligations. Retention periods vary according to the type of information and applicable requirements.

9. International Data Transfers

Maydolly and its service providers may process information in countries other than the country where you live, including the United States. Where required, we use contractual or other recognized safeguards for international transfers. Privacy laws in the destination country may differ from those in your country.

10. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to or a copy of personal information we hold about you.
  • Request correction, deletion, or restriction of processing.
  • Object to certain processing or request data portability.
  • Withdraw consent and opt out of direct marketing.
  • Opt out of certain sale, sharing, profiling, or targeted advertising activities.
  • Appeal a decision concerning a privacy request and lodge a complaint with an applicable supervisory authority.

We will not discriminate against you for exercising an applicable privacy right. We may need to verify your identity before completing a request.

Submit a request by emailing support@maydollybaby.com or through our Contact Us page. Please state that your message is a “Privacy Request” and identify the right you wish to exercise.

11. Children’s Privacy

Our store sells products for babies and families, but the website is intended for adults purchasing or researching products. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Third-Party Sites and Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the website or by email where appropriate.

15. Contact Us

Maydolly LLC operates maydollybaby.com. For privacy questions or requests, email support@maydollybaby.com or use our Contact Us page.