Return and Refund Policy
We want you to feel confident purchasing from Maydolly. This policy applies to products purchased directly from maydollybaby.com.
30-Day Free Return Window
All Maydolly products purchased from maydollybaby.com may be returned within 30 calendar days of delivery.
For eligible returns requested within this 30-day period, Maydolly will cover the standard return shipping cost. No return shipping fee will be deducted from your refund.
Products purchased from Amazon, Walmart, Wayfair, or another third-party retailer or marketplace must follow that seller’s return policy.
Return Eligibility
To qualify for a refund, the returned product should:
- Be in reasonable physical condition and free from misuse, intentional damage, excessive stains, liquid damage, or contamination.
- Include the original parts, hardware, accessories, and manuals supplied with the order whenever possible.
- Have all electronic and mechanical components intact, when applicable.
- Be safely packed for return to prevent damage during transit.
Normal product inspection, assembly, or reasonable use during the return period will not automatically disqualify a return.
Maydolly reserves the right to reduce or deny a refund if the product has been significantly damaged through misuse, is heavily contaminated, or is missing major components.
How to Request a Return
- Email support@maydollybaby.com within 30 days of delivery.
- Include your order number, product model, reason for return, and photos or video when relevant.
- Our customer service team will review your request and provide a solution or next-step instructions.
- Once approved, we will provide return instructions and, when applicable, a prepaid return label.
Please wait for return authorization before sending the product back.
Customer Service Resolution Time
We aim to resolve customer service and after-sales issues within 7 business days after receiving the information needed to review the case.
Depending on the issue, the solution may include:
- Troubleshooting assistance
- Replacement parts
- Product replacement
- Return authorization
- Partial refund
- Full refund
If additional information, photos, videos, or shipping details are required, the 7-business-day handling period will begin once the necessary information has been received.
Return Shipping Costs
For eligible returns requested within 30 days of delivery, Maydolly will cover standard return shipping costs.
This includes eligible returns due to:
- Change of mind
- Product preference
- Ordering error
- Product not meeting expectations
- Damaged or defective products
- Incorrect items
- Missing components
There is no standard return shipping fee for eligible returns within the 30-day return window.
Additional charges may only apply in exceptional situations, such as special freight arrangements requested by the customer or returns from a country different from the original delivery country.
Packaging
Customers are responsible for safely disassembling and repacking the product for return.
Original packaging is recommended whenever available, but it is not required as long as the product is securely packed and reasonably protected during transportation.
If special replacement packaging is required, please contact our support team for assistance.
The customer may be responsible for damage caused by clearly inadequate return packaging.
Inspection and Refunds
Returned products will be inspected after they arrive at our fulfillment center.
Inspection and refund processing may take approximately 2–3 weeks after the returned item is received.
Once approved, the refund will be issued to the original payment method.
Additional processing time from your bank, credit card provider, PayPal, or other payment provider may apply after Maydolly issues the refund.
Damaged, Defective, Incorrect, or Missing Items
If your product arrives damaged, defective, incorrect, or with missing components, please contact us at support@maydollybaby.com as soon as possible.
Please include:
- Order number
- Product model
- Description of the issue
- Photos or video when applicable
Once verified, Maydolly may provide troubleshooting assistance, replacement parts, a replacement product, or a refund at no additional cost.
We aim to provide a resolution within 7 business days after receiving the necessary information.
Order Cancellations
Orders may be canceled before shipment whenever possible.
If the order has already shipped, it can no longer be canceled and will need to follow the standard return process after delivery.
Eligible returns made within 30 days of delivery will still qualify for free return shipping.
Approved cancellation refunds are generally issued within 5–7 business days.
Return Location
Products should normally be returned within the same country where they were originally delivered unless Maydolly provides different written instructions.
If the product has been moved to another country after delivery, please contact our support team before arranging a return, as additional shipping arrangements may be required.
Contact Us
For returns, refunds, replacements, or other after-sales questions, please contact:
We aim to respond promptly and resolve eligible customer service issues within 7 business days.
This policy may be updated from time to time. The policy in effect when the order was placed will apply to that purchase, subject to applicable law.