Return and Refund Policy

We want you to feel confident purchasing from Maydolly. This policy applies to products purchased directly from maydollybaby.com.

30-Day Return Window

All Maydolly products may be returned when a return request is submitted within 30 calendar days of delivery.

Products purchased from a third-party retailer or marketplace must be returned according to that seller’s return policy.

Return Eligibility

To qualify for a refund, the returned product must:

• Be in good physical condition and free from misuse, structural damage, excessive stains, liquid damage, or contamination.
• Include all original parts, hardware, accessories, manuals, and promotional items supplied with the order.
• Have all electronic and mechanical components intact, when applicable.
• Be safely packed for return. Original packaging should be used whenever available.

Maydolly may reduce or deny a refund if an item is incomplete, damaged through misuse, contaminated, or returned outside the approved timeline.

How to Request a Return

1. Email support@maydollybaby.com within 30 days of delivery. Include your order number, product model, reason for return, and photos or video when relevant.
2. Wait for return authorization and shipping instructions before sending the item.
3. Ship the return within 14 days after approval, or within 7 days after receiving a replacement return box, when applicable.

Returns sent without authorization may be delayed or refused.

Return Shipping Costs

If the return is due to a change of mind, preference, ordering error, or another reason not caused by Maydolly, the customer is responsible for return shipping.

When Maydolly provides a prepaid return label, the return shipping charge will be disclosed before the return is approved and deducted from the refund. Current standard charges are USD $90 for cribs and USD $60 for changing tables and high chairs. Charges for other products or destinations may vary based on the carrier and location.

If an item arrives damaged, defective, incorrect, or missing components and the issue is confirmed by Maydolly, Maydolly will cover the approved return or replacement shipping cost.

Packaging

Customers are responsible for disassembly and safe repacking. If the original packaging is unavailable, a replacement return box may be available for USD $50 for cribs or USD $30 for other furniture. Replacement packaging fees are non-refundable.

The customer is responsible for loss or damage caused by inadequate return packaging.

Inspection and Refunds

Returned products are inspected after delivery to our fulfillment center. Inspection may take 2–3 weeks. Approved refunds are issued to the original payment method.

Bank or payment-provider processing times may apply after Maydolly issues the refund.

Damaged, Defective, or Incorrect Items

Please report shipping damage, defects, incorrect items, or missing components to support@maydollybaby.com within 7 days of delivery whenever possible. Include your order number and supporting photos or video.

After verification, Maydolly may repair, replace, provide replacement parts, or refund the item at no additional cost. This 7-day reporting request does not limit any rights provided by an applicable product warranty or local law.

Order Cancellations

Orders may be canceled before shipment. A non-refundable USD $20 cancellation fee may apply. Once an order has shipped, it cannot be canceled and must follow the return process after delivery.

Approved cancellation refunds are generally issued within 5–7 business days.

Return Location

Products must be returned in the same country where they were originally delivered unless Maydolly provides different written instructions. Products moved outside the original delivery country may not be eligible for return shipping support.

Contact Us

For return questions, email support@maydollybaby.com.

This policy may be updated from time to time. The policy in effect when the order was placed will apply to that purchase, subject to applicable law.